SHIPPING
Shipping Policy
Orders for items in stock will ship within 7 business days. However, please allow up to 2 weeks delivery time for online purchased item(s). The delivery time depends on availability as well as production time for custom-made items. Orders within the United States will be shipped via USPS Priority Mail Flat Rate unless an expedited shipping method is requested. For all USPS Priority Mail Flat Rate shipments, allow approximately 2-4 business days. If you have any questions or concerns regarding shipping, please e-mail:
customerservice@ashleyashoff.com
Expedited Shipping
We are able to offer the following expedited shipping options for items in stock if the order is placed before 5 p.m. PST:
FedEx 3Day
FedEx 2nd Day
FedEx Overnight Earliest Morning/Morning/Afternoon
FedEx Overnight Saturday
To expedite shipping, please e-mail your request to:
International Shipping
We are able to ship internationally via FedEx for $50. All orders ship from the US. Any import duties and taxes are charged when the parcel reaches the destination country, and these charges must be paid by the recipient. We have no control over these charges as customs policies vary from country to country. If you have questions related to customs charges, please contact your local customs office.
Returns
You are entitled to return or exchange any product ordered via the ASHLEYASHOFF.com website within 7 business days of receiving the order for online store credit. Item(s) must be returned in new condition. However, exchanges and returns will be subject to shipping charges. Shipping charges will not be refunded on returned or exchanged items. For all items received as gifts, an exchange may be made for an item of equal or greater value.
We have made making a return or exchange very easy.
1. In order to make a return/exchange, first sign into your account
2. Click on RMA
3. Click Request New RMA
4. Fill out the required fields within the Request Information page
5. Check the box to agree with our Return Policy
6. Click Submit Request
7. You will then receive an e-mail containing your RMA Number
Please note that online store credit does not expire, and we do not assess any service fees for non-use. You must receive an RMA Number and approval before returning any item(s). All packages will be refused if an approved RMA Number is not on the box.
Please mail returned item(s) to the following address using a shipping method that provides tracking. We recommend using FedEx Ground when shipping returned item(s). We are not accountable for any lost or stolen return packages.
Ashley Ashoff
2605 Vichy Springs Road
Ukiah, CA 95482
U.S.A.
Upon receiving the returned item(s), an e-mail will be sent to you confirming the receipt of the package. Allow up to 14 days for the online store credit to appear in your account.